FAQs

I'm Not Able To Place My Order?

We're sorry you're facing hiccups while placing an order, we'd hate to cause inconvenience to you. So here are some options:

Call us on: (India) +91 86526 31515

Whatsapp us: +91 86526 31515

Email Us At: labelnobo@gmail.com

Live Chat with us through our Website

Our team will resolve your issues within 24 Hours.

Can I Place An Order For A Sold-Out Style?

For Sold-Out styles, if you're registered with us, add them to your Wishlist. Do submit your email address, so we can notify you once these styles are back in stock. If not, contact our Customer Support Team with the product SKU code via Email, Phone Call, Chat or Whatsapp. We will check and let you know, if and when we should receive these styles again. Or, if these can be tailored for you.

Who Do I Contact If I Face Any Payment Issues?

If you face any issues with the payment, you can inform us within 48 hours of the payment via call at :

Call us on: (India) +91 86526 31515

Whatsapp us: +91 86526 31515

Email Us At: labelnobo@gmail.com

My Delivery Has Not Arrived, what should I do?

We're sorry to hear that! In case your parcel has not arrived at the scheduled date as per the tracking id shared by us, please drop a mail to labelnobo@gmail.com with your Order No# & our team will get back to you regarding the delivery status.

There is an issue with my order, how should I raise my concerns?

You can reach out to our customer care at +91 86526 31515 on Whatsapp and on call. You can also send your enquiry at labelnobo@gmail.com

Is My Size Available?

Sizes are subject to availability and we offer plus sizes upto 3XL.

Do You Offer Customization?

Customization is also available. On every product page there is option of Contact our stylist for plus sizes or you can reach us to:

Call us on: (India) +91 86526 31515

Whatsapp us: +91 86526 31515

Email Us At: labelnobo@gmail.com

What If The Delivered Outfit Doesn't Fit Me?

At times you might not find your perfect fit, but you need not worry as LABEL NOBO is here to make your shopping experience even more memorable! All outfits usually come with an extra margin for adjustments.

How Do I Use Coupon Codes?

As part of our offers and giveaways, we share coupon code with you. If you’ve received a coupon code from us, you will find it in your email or whatsapp. On adding items to your cart, view your ‘Shopping Cart’ before you proceed to ‘Checkout.’ Enter your coupon code within the area marked out for it. Don’t forget to ‘Apply Coupon.’

Does Label Nobo Have Seasonal Sales?

Yes, we do have seasonal sales and promotions for special occasions! You can register with us for updates and exclusive access to our collections and offers.

How Do I Make My Payment?

For Domestic Orders (within INDIA), you can make payment by:

I. Credit Card: We accept credit card payments on our site – Visa, Mastercard, American Express, Amazon Pay, PayZapp, Freecharge, BHIM, Google Pay, Paytm, PhonePe etc

II. Electronic Invoices: To make payments easy, we can send you an electronic invoice. All you'll need to do is click on the payment web link and use your credit or debit card to make your transaction.

III. Wire Transfer:

For Domestic Orders, please see our Banking Details below:

A) Account Name – Nupur Sanon

Bank Name - HDFC Bank

Account No – 50200090380471

Account Type - Current

Branch Name -Santacruz (w)

IFSC Code – HDFC0000079

IV. Cash On Delivery:

COD is available for selected locations/Pin codes in India only.

Is It Safe To Use My Credit Card For Payments?

All Credit Card payments are processed through checkout systems provided by secure payment gateways.

Returns & Cancellations

How Do I Get Refund On My Order?

We do not offer refunds. You may only return the product in case of a defect. We offer store credits for the equivalent amount in case the product is not available.

How Do I Contact Your Customer Service Team?

In case of any questions, concerns, or trouble with your order, you can always reach us at the following:

Call Us At: +91 86526 31515

Whatsapp us: +91 86526 31515

Email Us At: labelnobo@gmail.com

Quality Of Label NoBo Products?

We adhere to strict quality and design benchmarks. Every NOBO product goes through a 5 step Quality Check process to ensure that you receive the best.

What payment methods do you accept?

We accept all payment gateways, even COD for all products, except orders for customization. For custom orders, COD is not applicable.

Will I Have To Pay Duties Or Taxes?

Taxes and Duties depend on your Shipping Destination. 

For order within INDIA, the prices include taxes and no extra taxes or duties have to be paid by the customer. 

For all orders outside of India – Customs and VAT will be charged as per the laws within your country. These customs and VAT will have to be paid by you. If you are unable to pay these at the time of accepting your package, please note that the order will not be cancelled or refunded. And your package will be destroyed by the local authorities.

You may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel.

Label NOBO has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.

It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

Does NoBo Ship To Multiple Addresses?

We do not deliver to Multiple Addresses for a single order. If you'd like us to ship to multiple addresses, we request you place separate orders for separate destinations.

Delivery Was Attempted But I Was Unavailable. What Next?

Do not worry, our courier will try to reattempt to deliver in next 2 days. In case parcel is still not delivered you can call or email us regarding the same.

Are There Custom Charges?

For Indian Customers :

Product Prices displayed are inclusive of all taxes and duties.

For International Customers :

For customers outside India, it's important to note that the prices mentioned at checkout are inclusive of shipping charges but DO NOT include taxes and duties. We believe in maintaining transparency and urge you to please keep in mind that any additional costs such as import duties, custom fees, or local taxes are the responsibility of the customers and should be paid separately.

What Are The Delivery Charges For Domestic/INDIAN Orders?

We offer free shipping for prepaid orders and Rs. 300 for COD orders within India.

How Do I Shop at LABEL NOBO?

Shopping with us is easy. At www.labelnobo.com, we’ve designed everything to make your experience enjoyable.

Once you’re on our website, browse our collections by the category of your choice.

View our product galleries and select the styles you want.

Choose your size. Click the ‘Add to Cart’ button.

To complete your purchase, proceed to 'Checkout.’

To place your order, make your payment. And, you're done!

Next, we deliver.

How Long Will It Take To Deliver My Order?

Delivery timeline of the product is mentioned on every product page.

For ready to ship products: our delivery time is 7-10 working days from when the order is placed.

For custom products: delivery time is 15 to 20 working days once the order is placed.

Our Dispatch Team ensures timely deliveries across the globe. Once you’ve placed your order with us, you will receive an email and whatsapp from us, which will include delivery dates and tracking details.

How To Track The Order Once Shipped?

You'll receive an email or whatsapp with the tracking details, you can check on the courier website and track the order with the tracking number.

How Does On Priority Delivery Work?

When placing an order online, customers can message on WhatsApp that they want Priority Delivery. The cost for Priority Delivery varies based on factors like the shipping destination, package weight, and the brand’s pricing structure. The priority delivery charges will be informed to the customer prior to placing the order. 

Such orders are delivered in much lesser time then standard orders.

If I Register With labelnobo.com, Will My Personal Information Be Kept Private?

Please be assured that your personal details and information are treated with utmost confidentiality and kept private.

These will under no circumstance be shared with companies, organisations, or individuals outside of www.labelnobo.com. Also, www.labelnobo.com is not affiliated with any other website.

How Can I Inform About Any Defect/Issues In The Product To NoBo?

1. The Customer is required to inspect the product immediately upon delivery and shall within 24 to 48 hours from such delivery give notice in writing to NOBO by email, of any matter whereof the Customer may allege that the product is not in accordance with the order.

2. If the Customer fails to give such notice, the goods will be deemed to be in all respects in accordance with the order and the Customer shall be deemed to have accepted the goods accordingly.

To Shop At www.labelnobo.com, Do I Need To Register Or Create An Account? What Are The Benefits?

You needn't register to shop with us. However, if you do, we keep you updated with all offers  and sales using email/whatsapp. 

• You can track the status of your orders easily by logging into the ‘My Orders’ section.

• You receive alerts for new arrivals, collection launches, offers and promotions on your registered email ID.

• You can save styles you like for future purchase by using the ‘Add To Wishlist’ feature.

• You save the effort of entering your details every time you make a purchase with us!

• In case you're moving, you can add or edit your Shipping Address and Contact Details by logging in to the ‘Account Dashboard’ / ‘Address Book’ section.