Return & Exchange Policy

At Label NoBo, we want you to have the perfect fit for every outfit specially crafted for you by our talented artisans.

- Apart from offering sizes from XS to 3XL, we also offer CUSTOM SIZING option because we understand that every body is different and we wouldn’t want to fit them in a standard sizing chart.
- For Custom Sizing, kindly reach out to us via WhatsApp on +918652631515 and our customer executive will assist you.
- We charge a minimal custom charge depending on the outfit and the customisations required.
These charges range from INR 600 to 2000.
Your customer executive will update you on the charges for your custom order before placing your order.

Please Note : Once a Custom Order is placed and delivered as per the given measurements, the order will be marked CLOSED immediately and will NOT be eligible for SIZE EXCHANGES/RETURNS/STORE CREDITS/ALTERATIONS.

-If you wish to exchange an item for a different size, we are happy to offer a size exchange if notified within 3 days of delivery.

-We understand the doubts one has while shopping from an e-commerce clothing brand. Hence, we take returns incase the outfit isn’t of your liking upon receiving,if notified within 3 days of delivery.
Please note such returns will be adjusted with Store Credit of the equivalent amount after deducting packaging cost of INR.200/- and delivery cost of INR300/-
Such store credits will be valid Upto 3 months and can be used to purchase any other item of your liking.
These are one-time use store credits and items bought through this aren’t eligible for any further exchanges or returns.

Exchange Process:

1. Notify us via email or phone within 3 days of receiving your order to initiate the exchange process.
2. Please return the item in its original packaging, with all labels and price tags intact. The item must be in unused, unworn, and undamaged condition for the exchange to be accepted.
3. Upon receiving the item, we will conduct a quality check to ensure it meets our return conditions.
4. Once approved, we will ship the new size to you.

Shipping Costs:
- All shipping charges for returning the product to us and for resending the exchanged item will be borne by the customer.

- We at Label NOBO, understand that this might be a tedious process, hence we make sure to give adequate margins for customer comfort. 

We strive to make sure you have a seamless shopping experience with us and enjoy your new outfit to the fullest!

Our Details :
Email Id : labelnobo@gmail.com
Phone: 86526 31515

If you have any further questions or need assistance, feel free to contact our customer support.

RETURN OF SENSITIVE/FRAGILE ITEMS: 

For sensitive and fragile fabrics like jacquards,nets but not limited to these, NOBO reserves the exclusive right to accept or decline them upon inspection. These items are susceptible to damage if poorly repacked. NOBO cannot be held responsible for any transit-related damage in such cases. However, for items that meet our quality control standards, we offer either an exchange or store credit, as determined by the NOBO team.

We do not offer any kind of returns and refunds on INTERNATIONAL ORDERS.

Refund

1. We do not offer refunds for purchases made through our website. If the desired product has a defect and is unavailable for exchange, we provide store credits equivalent to the purchase amount.
2. Regarding store credits, Team Nobo will promptly contact customers via phone or email to provide detailed information. These store credits can then be utilized for future purchases on our platform. Thank you for your understanding and continued support. Please note that the Store credits have a validity period of three months starting from the day they are added to your account.